The new fee structure focuses on achieving: where possible, free, or affordable banking, multi-Channel availability, and convenience.  

According to the bank, there will be no monthly subscription fees for internet banking, mobile app, and cellphone banking, to reduce customers’ reliance on branches and to encourage them to use alternative digital services.  

Airtime purchases utilizing the new Bank Windhoek Mobile App will continue to be free of bank charges, AlertMe SMS notifications for debit and credit transactions remain free of charge, the bank added, explaining that the service empowers the bank’s customers to be informed of all activities on their accounts, reducing the risk of losses due to fraudulent activities. 

Bank Windhoek Managing Director, Baronice Hans said, “Our digital banking services continue to offer customers the convenience to conduct their banking 24 hours a day, seven days a week.

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